Return Policy

OPULENCE FRAGRANCES

Returns, Refunds & Exchange Policy

At Opulence Fragrances, we take pride in offering high-quality fragrances and ensuring that every order is carefully inspected and packaged before dispatch.

Due to the personal nature of our fragrance products, all sales are final, and we do not accept returns or exchanges for change of mind, except in cases where products are damaged, defective, or incorrectly supplied, or where otherwise required by law.

1. No Returns or Exchanges

We do not accept returns, refunds, or exchanges for the following reasons:

  • Change of mind after purchasing.

  • Dislike of a fragrance's scent or personal scent preference.

  • Fragrance not meeting personal expectations regarding scent, longevity, or projection, unless the product is defective or does not meet applicable legal requirements.

  • Ordering the wrong fragrance or product.

  • Products that have been opened, sprayed, or used, unless defective or otherwise eligible for a remedy under applicable law.

2. Damaged, Defective or Incorrect Products

We accept returns and provide appropriate remedies where:

  • The product arrives damaged or leaking.

  • The product has a manufacturing defect.

  • An incorrect fragrance, size, or product was delivered.

  • The product does not meet applicable quality standards.

Customers are encouraged to report delivery-related issues within 48 hours of receiving their order, together with clear photographs of the product and packaging.

This reporting period helps us resolve issues promptly and does not limit customers' rights under the Consumer Protection Act.

3. How to Report an Issue

If you receive a damaged, defective, or incorrect product, please contact our customer service team with:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damage, defect, or incorrect product.

Our team will assess the issue and arrange an appropriate resolution.

4. Refunds and Replacements

Where a claim is approved, customers may be offered a replacement, exchange, repair where applicable, or refund in accordance with the Consumer Protection Act.

For verified damaged, defective, or incorrectly supplied products, Opulence Fragrances will cover reasonable return shipping costs.

Refunds will be processed through the original payment method where possible.

5. Important Information

Fragrance preferences vary from person to person. We encourage customers to carefully review product descriptions and fragrance notes before purchasing.

Please note: This policy does not exclude or restrict any consumer rights provided under the South African Consumer Protection Act, including applicable rights relating to defective goods, incorrectly supplied products, and qualifying online transactions.

Thank you for choosing Opulence Fragrances.

Iconic Scents, Beautifully Matched.